Privacy Policy

Effective Date: February 23, 2026

At jovaki.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

We collect information to provide better services to all our users. This includes:

• Personal Identification Information: Name, email address, phone number, and billing/shipping addresses provided during checkout.
• Order Details: History of products purchased, such as Frozen Sitaphal Pulp, and the total amount spent.
• Payment Information: We process payments through secure gateways like Razorpay. While we see your chosen payment method (e.g., Cash on Delivery or UPI), we do not store full credit card details on our servers.
• Communication Data: Emails sent to sales@jovaki.com or jovakiagrofood@gmail.com regarding orders or inquiries.

2. How We Use Your Information

We use the collected data for the following purposes:

• Order Fulfillment: To process and deliver your orders and send order confirmations.
• Customer Support: To respond to your requests via our contact email.
• Improvement: To enhance our website layout and product offerings based on user behavior.
• Marketing: With your consent, we may send updates about new seasonal fruit pulp availability.

3. Data Protection and SMTP Security

We use secure protocols to ensure your data remains private:

• Secure Emailing: We use SMTP authentication to ensure that order confirmations and communications from jovaki.com are sent securely and reach your inbox without interference.
• Encryption: Our website uses industry-standard encryption to protect data transmitted during the checkout process.

4. Sharing Your Information

We do not sell your personal data. We only share information with third parties necessary to run our business:

• Delivery Partners: To ensure your frozen products reach your billing address.
• Payment Processors: To securely handle transactions via Razorpay or other integrated methods.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request the correction of inaccurate information.
• Request the deletion of your data, provided it is not required for legal or tax purposes (such as order records).

6. Contact Us

For any questions regarding this Privacy Policy or your data, please contact us at:

Jovaki Agro Food

Email: sales@jovaki.com

Website: jovaki.com